Privacypolicy.

CBS Auto Body (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose and safeguard your information when you visit our website cbs-auto-body.com, contact us by phone, email or in person, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect the following types of information:

• Personal information. Your name, phone number, email address, physical address, vehicle details, driver’s license information and insurance claim details when you request a quote, book an appointment or contact us.
• Payment information. If you pay for services, we may collect billing and payment card information in order to process transactions securely.
• Technical information. When you visit our website we automatically collect certain information such as your IP address, browser type, operating system, referral URLs and browsing activity.
• Communication data. Records of emails, phone calls or messages exchanged with our staff.

2. How we use your information

• To provide auto body repair and related services.
• To process insurance claims and communicate with insurance providers.
• To generate estimates, invoices and service records.
• To respond to your inquiries and provide customer support.
• To improve our website and customer experience.
• To send you service updates, promotional offers or reminders. You may opt out at any time.
• To comply with legal obligations or resolve disputes.

3. SMS and text messaging

If you provide your mobile number and consent, we may send you text messages about your repair, appointment reminders and occasional marketing. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help, or text (818) 765-5300. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. Sharing of information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With insurance companies — to process claims and repair authorizations.
• With service providers — such as towing companies, rental car providers and payment processors assisting in service delivery.
• For legal reasons — when required by law, regulation, court order, or to protect our rights and the safety of our customers.
• In business transfers — if CBS Auto Body undergoes a merger, acquisition or asset sale, your information may be transferred as part of that transaction.

5. Data security

We take reasonable steps to protect your information against unauthorized access, use or disclosure. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your privacy rights

Depending on your state of residence, you may have rights such as:

• The right to request access to the information we hold about you.
• The right to request corrections or updates to your personal information.
• The right to request deletion of your data, subject to legal and contractual requirements.
• The right to opt out of marketing communications at any time.

California residents may have additional rights under the California Consumer Privacy Act. To exercise any of these rights, contact us using the details below.

7. Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic and provide personalized content. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

8. Third-party links

Our website may contain links to third-party websites, such as insurance partners, mapping services or rental car providers. We are not responsible for the privacy practices of these websites and encourage you to review their policies before sharing personal information.

9. Children’s privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

CBS Auto Body
6729 Lankershim Blvd
North Hollywood, CA 91606
Phone: (818) 765-5300
Email: nahal@cbsautobody.net
Website: cbs-auto-body.com